My Registrant Account is Deactivated

This article outlines how what you need to do if you think that your Ohio Medical Marijuana Registry account has been deactivated.

The decision to deactivate or activate an account is made by the Ohio Medical Marijuana Registry Administrator. Ultimately you will need to contact them to discuss why your account may have been deactivated  or steps to take for account activation.

Please create a request for support and provide the following information:

• Your full name
• your phone number
• your email address

We can assist you with determining the active status of your account. Once you have verified that your status is deactivated, please reach out to the Ohio Medical Marijuana Administrator by sending an email to [e-mail].

Please note that the Bamboo Health Support team cannot activate or deactivate Medical Marijuana Registry accounts.